Terms of Service

Last Update: September 28, 2026

1. Acceptance of these Terms

By creating an account or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

2. Eligibility

You must be at least 18 years old to use Lobi. By creating an account you confirm that you are 18 or older. We may close any account we reasonably believe belongs to someone younger.

3. Your account

You are responsible for keeping your login details confidential and for everything that happens under your account. You agree to give us accurate information when you sign up and to keep it current. One account per person; do not impersonate anyone or pick a username that is misleading, offensive or someone else's trademark. We may suspend or close accounts that break these Terms or that we reasonably believe are being used fraudulently.

4. Your content

"User Content" means anything you add to Lobi: stays, scores, posts, notes, highlights, photos, comments, your profile, and tags of other members.

You own your User Content. Bela Via claims no ownership of it. So that we can run the App, you grant Bela Via a worldwide, non-exclusive, royalty-free licence to store, display, reproduce and distribute your User Content within Lobi, to the members your visibility settings allow, and to compute community figures such as a hotel's average score. The licence ends when you delete the content or your account, except for backups that age out on their own and community figures that no longer identify you.

You are responsible for it. Post only what you have the right to post. A photo you took at a hotel is yours; a photo taken from a hotel's website is not. Rate only hotels you have actually stayed at, and do not post reviews you were paid for, reviews of your own or a competitor's property, or scores intended to manipulate a ranking.

Tagging. Tagging another member as a companion shows them the stay whatever its visibility. Tag only people who were there, and remove a tag if they ask.

5. Objectionable content and abusive behaviour

Lobi has zero tolerance for objectionable content and abusive behaviour. You are solely responsible for your User Content. We may, but are not obliged to, monitor, review or remove User Content at our sole discretion, and we may remove content or suspend or terminate accounts that break these Terms or that we consider objectionable, with or without notice.

The App provides tools to report and block content and other members. A block hides each of you from the other. We aim to review every report of objectionable content and take appropriate action within 24 hours.

6. User Content is opinion

Hotel scores, rankings, posts, notes and other User Content reflect the personal opinions and experiences of the members who post them, not those of Bela Via. We do not endorse, verify, adopt or guarantee the accuracy of any User Content, and we are not responsible or liable for User Content posted by you or by anyone else. Any reliance you place on it is at your own risk.

7. Prohibited uses

You agree not to:

• Post content that is defamatory, obscene, harassing, threatening, hateful, or that promotes illegal activity
• Post content that is sexually explicit, or that exploits or endangers minors
• Post another person's private information, or the contact details of hotel staff
• Impersonate any person or organisation
• Use the App to spam, advertise, solicit, or send unsolicited messages
• Try to gain unauthorised access to the App, to other accounts, or to our systems
• Use bots, scrapers or other automated tools to access the App, or use it through unofficial clients, without our written permission
• Upload anything containing malware or harmful code
• Create accounts by automated means, or evade a block or a ban
• Use the App in violation of any applicable law or regulation

8. Copyright

We respect intellectual-property rights and expect members to do the same. If you believe content in the App infringes your copyright, send a notice to lobi.support@belaviatravel.com with a description of the work, the location of the content in the App, your contact details, and a statement that you have a good-faith belief the use is not authorised. We will remove infringing content and may close the accounts of repeat infringers.

9. Hotel information

Lobi displays hotel information gathered from Google Places and other third-party sources. We do not guarantee that this information is accurate, complete or up to date. Bela Via is not affiliated with, endorsed by, or in partnership with any hotel or hotel chain unless we say so explicitly.

10. Ownership

The App, including its design, code, the Lobi name and wordmark, and all content that members did not create, is owned by Bela Via, Inc. and protected by copyright, trademark and other intellectual-property laws. We grant you a personal, non-transferable licence to use the App on Apple devices you own or control, under the App Store terms. You may not copy, modify, distribute, sell or reverse-engineer any part of the App without our prior written consent.

11. Feedback

If you send us feedback, suggestions or ideas about the App, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose, without restriction and without compensation to you.

12. Third-party services

The App relies on third-party services, including Google Places for hotel information, Apple for distribution, maps and notifications, and providers for hosting, sign-in, email delivery, error reporting, analytics and bot protection. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their availability or practices.

13. Apple App Store terms

The following additional terms apply because you download the App from the Apple App Store:

• These Terms are between you and Bela Via only, and not with Apple Inc. Bela Via, not Apple, is solely responsible for the App and its content.
• Apple has no obligation to provide any maintenance or support for the App.
• Apple is not responsible for addressing any claim by you or any third party relating to the App, including product-liability claims, claims that the App fails to meet a legal or regulatory requirement, and consumer-protection claims.
• Apple is not responsible for investigating, defending, settling or discharging any claim that the App infringes a third party's intellectual-property rights.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you.

14. Disclaimers

Lobi is provided "as is" and "as available". To the fullest extent the law allows, Bela Via disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not promise that the App will be uninterrupted or error-free, or that rankings and recommendations are accurate or suitable for any decision you make.

15. Limitation of liability

To the maximum extent permitted by law, Bela Via, Inc. and its officers, directors, employees, agents and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, whether in tort (including negligence), contract or otherwise, arising out of or in connection with your use of, or inability to use, the App.

Our total aggregate liability for all claims will not exceed the greater of (a) the amount you paid us in the twelve months before the claim, or (b) one hundred US dollars ($100). Some jurisdictions do not allow these limits, in which case they apply only as far as the law permits.

16. Indemnification

You agree to indemnify and hold harmless Bela Via and its officers, directors, employees and agents from any claim, loss or expense, including reasonable legal fees, arising from your User Content, your use of the App, or your breach of these Terms.

17. Termination

You may delete your account at any time in the App's Settings. Deleting your account permanently removes your profile, stays, rankings, posts, photos, social connections and all associated data. This cannot be undone.

We may suspend or terminate your account and your access to the App at any time, with or without cause and with or without notice. When your account ends, your right to use the App ends immediately.

18. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you through the App or by other reasonable means. Continuing to use the App after a change takes effect means you accept the updated Terms.

19. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute arising from these Terms or your use of the App will be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction of those courts. If you live in a country whose law gives you the right to bring a claim at home, that right is unaffected.

20. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

21. Survival

Provisions that by their nature should survive termination, including the User Content licence, the disclaimers, the limitation of liability, indemnification, ownership and governing law, survive the termination of these Terms.

22. Entire agreement

These Terms, together with our Privacy Policy, are the entire agreement between you and Bela Via, Inc. regarding your use of the App.

23. Contact us

If you have questions about these Terms, contact us at:

Bela Via, Inc.
lobi.support@belaviatravel.com